Services

Most requests fall into two groups: deploying a new technology or service, or fixing and maintaining an existing system. Behind both is usually the same constraint, either too few staff on site to do the work or limited experience with a new product.

Staffing is a persistent challenge for smaller service providers, and it tightens whenever build activity picks up. We keep our team trained on current technology and bring our manufacturer relationships to the table, so that knowledge reaches your staff as well as ours. The stronger your team’s skills, the better prepared you are for any staffing gap.

Work we do regularly:

• Mid-split and high-split upgrades, with more than 2,000 nodes upgraded to 5–85 MHz, including module swaps and full node replacements
• DOCSIS 3.0 and 3.1 deployments and upgrades, including E6000 Gen 1 to Gen 2
• Remote MACPHY deployments
• Plant upgrades involving aerial and underground construction
• Greenfield system launches, from design through deployment
• HFC sweep and balance in the private and military sectors
• Digital video upgrades, including MPEG-2 to MPEG-4 (CAP2ME)

Our team is made up of technical specialists who start by listening. We confirm that what we deliver matches what you expect, with no buzzword technology standing in for the result you need.

We join the conversation early, alongside your account representative, to understand the reason for the first call as well as the project details. Knowing your strategy matters as much as the product recommendation. Raising risks before anyone is on site is how a project starts well, and starting well matters as much as finishing well.

We measure ourselves by the deliverable. We hold our own staff and our long-standing contractor partners to the same standard, whether the work is design, product solutions or deployment.

We also make sure your team is comfortable operating what we deployed. We don’t walk away at sign-off, and we still talk regularly with customers whose systems we deployed years ago.

We are vendor-agnostic. We aren’t tied to one hardware solution, so we can match the technology to your need, which makes us more flexible and often more cost-effective.

• Veteran staff with years of operational experience
• Installation and integration for the products we stock and sell
• One path from start to finish: assess the need, engineer the solution, supply the product, integrate it
• Manufacturer resources brought in when a project calls for them, so technical risks are reviewed with you before you commit

We help smaller service providers make technology decisions, deploy those technologies and support them afterward. We want you to trust that your interests come first, and that we are still there after we leave the site.

• On-staff engineering, design and deployment
• Prepack
• On-site installation and integration
• Post-install support: troubleshooting, RMA and warranty, vendor escalation, on-site services
• Training, delivered in-house or through industry training organizations
• Assessment

You focus on your brand and your customers. We’ll be the source you can count on for support. A customer for life.